Terms of Service & Research-Only Waiver

1. Amendments and Modifications

Protide Health reserves the right to amend, modify, or update any provision of this Agreement and any incorporated policy at any time and at its sole discretion. Material changes will be indicated by updating the “Last Revised” date at the top of this Agreement or the applicable policy. Protide Health may, but is not required to, provide additional notice of material changes via email or a conspicuous posting on the Website. Continued use of the Website following the posting of any amendments shall constitute the User’s acceptance of such changes. If the User does not agree with any modification, the User’s sole and exclusive remedy is to discontinue use of the Website.

Notwithstanding the foregoing, material changes to Section 14 (Governing Law, Binding Arbitration, and Class Action Waiver), including any addition, modification, or removal of the arbitration agreement, the class action waiver, the batched arbitration procedures, the informal dispute resolution requirement, the opt-out provision, or the statute of limitations, shall not apply to any dispute that arose, or to the conduct that gave rise to any dispute that occurred, before the User has been provided affirmative notice of such change. Affirmative notice for purposes of this paragraph means (a) an email sent to the email address associated with the User’s account; (b) a conspicuous click-through notice presented at the User’s next sign-in or checkout; or (c) any other method reasonably calculated to provide actual notice to the User. Following affirmative notice of a material change to Section 14, the User shall have a renewed thirty (30) day opt-out window in accordance with Section 14.7.

2. Definitions

3. Product Intended Use, Regulatory Status, and Compliance

3.1 Research Use Only Designation

All Products offered on the Website are designated as Research Use Only (RUO). Products are intended exclusively for in-vitro laboratory research conducted by Qualified Purchasers in appropriate controlled settings. Products are not drugs, medications, dietary supplements, food additives, cosmetics, household chemicals, veterinary products, or any form of therapeutic, diagnostic, or clinical intervention. No Product is sold or intended for any use involving human or animal subjects.

3.2 FDA Regulatory Status and Compounding Disclaimer

Products sold through the Website have not been evaluated, tested, or approved by the United States Food and Drug Administration (FDA) for the prevention, treatment, diagnosis, mitigation, or cure of any disease, disorder, condition, or medical state. Nothing stated on this Website, in marketing materials, product descriptions, educational content, research summaries, email communications, social media content, or any other Protide Health communication shall be construed as a claim that any Product can prevent, treat, diagnose, mitigate, or cure any disease or medical condition. All scientific and educational content provided by Protide Health references published, peer-reviewed research and is provided for informational purposes only.

Protide Health is a specialized chemical supplier and is not a compounding pharmacy operating under Section 503A of the Federal Food, Drug, and Cosmetic Act (21 U.S.C. § 353a), nor is it an outsourcing facility as defined under Section 503B of the Federal Food, Drug, and Cosmetic Act (21 U.S.C. § 353b). Protide Health does not compound, mix, prepare, or dispense medications, prescriptions, or any products intended for therapeutic administration to humans or animals.

Protide Health does not market, describe, advertise, or represent any Product by reference to, or as the equivalent of, comparable to, or substitutable for any drug approved or regulated under the Federal Food, Drug, and Cosmetic Act. The User shall not represent, describe, advertise, market, or resell any Product in any such manner in any communication, channel, or medium.

3.3 Prohibited Uses

The User is strictly prohibited from:

1. Using, administering, injecting, ingesting, inhaling, applying topically, or otherwise introducing any Product into or onto any human or animal body;
2. Using any Product as a drug, medication, supplement, food additive, cosmetic ingredient, or for any therapeutic, diagnostic, veterinary, or clinical purpose;
3. Reselling, relabeling, repackaging, or redistributing any Product in a manner that misrepresents its intended use, regulatory status, or origin;
4. Marketing, advertising, or promoting any Product with claims of therapeutic, diagnostic, or medical benefit;
5. Using any Product in violation of any applicable federal, state, or local law, regulation, or ordinance;
6. Providing any Product to any individual under the age of twenty-one (21);
7. Reselling, redistributing, transferring, supplying, or otherwise providing any Product, in whole, in part, or in any reconstituted or compounded form, to: (i) any compounding pharmacy, 503A pharmacy, or 503B outsourcing facility; (ii) any physician, dentist, veterinarian, nurse practitioner, physician assistant, registered nurse, licensed practical nurse, pharmacist, pharmacy technician, naturopath, chiropractor, athletic trainer, or other licensed or unlicensed healthcare provider; (iii) any telehealth platform, telemedicine service, online prescriber, or direct-to-consumer prescribing entity; (iv) any medical spa, wellness clinic, anti-aging clinic, hormone clinic, longevity clinic, IV therapy provider, or similar facility; (v) any consumer, patient, athlete, or end user for personal administration; or (vi) any party where the User knows, or reasonably should know, the Product is intended for human or animal administration;
8. Combining, mixing, compounding, reconstituting, dissolving, formulating, or otherwise adulterating any Product, in whole or in part, with any solvent, diluent, excipient, preservative, or other substance for the purpose of, or with the foreseeable effect of, preparing the Product for administration to any human or animal; provided that nothing in this subsection prohibits the bona fide use of analytical solvents, including without limitation HPLC-grade water, acetonitrile, or methanol, for in-vitro laboratory characterization.

3.4 User Representations Regarding Purchase and Use

By purchasing or ordering any Product, the User represents and warrants that:

• The User is purchasing Products solely for legitimate in-vitro laboratory research purposes;
• The User possesses the knowledge, training, and/or facilities necessary to safely handle, store, and dispose of research compounds;
• The User will comply with all applicable federal, state, and local laws and regulations governing the purchase, possession, storage, handling, transportation, use, and disposal of such Products;
• The User will not use any Product for human or animal consumption or for any purpose other than in-vitro research;
• The User is at least twenty-one (21) years of age;
• The User shall handle all Products in accordance with the User’s institutional safety program, all Safety Data Sheets (SDS) the User identifies as applicable to each Product, and good laboratory practices;
• The User accepts sole responsibility for verifying the legal status of each Product in the User’s state of residence and state of receipt prior to placing any order, and acknowledges that the regulatory classification of research compounds may change over time;
• The User acknowledges that Protide Health does not provide legal advice regarding the regulatory status of any Product and that any informational content on the Website regarding regulatory status reflects Protide Health’s good-faith understanding at the time of publication and is not a guarantee of current legal status in any specific jurisdiction;
• The User is not purchasing any Product on behalf of, or for the benefit of, any party identified in Section 3.3(g), is not a licensed or unlicensed healthcare provider purchasing for patient use, and is not affiliated with or acting as an agent of any compounding pharmacy, outsourcing facility, telehealth platform, medical spa, or similar entity;
• The User warrants that the User will not introduce, cause to be introduced, or deliver for introduction into interstate commerce any Product in a form that is adulterated or misbranded within the meaning of Sections 402, 403, 501, 502, 505, or 512 of the Federal Food, Drug, and Cosmetic Act (21 U.S.C. Sections 342, 343, 351, 352, 355, 360b), and will not cause any Product to be subject to the new drug, new animal drug, or unapproved drug provisions of the Federal Food, Drug, and Cosmetic Act through the User’s handling, repackaging, relabeling, reformulation, combination, or distribution of the Product. The User further warrants that any Product the User receives is, and will remain, used solely in compliance with the Toxic Substances Control Act (15 U.S.C. Section 2601 et seq.) and any other applicable chemical-inventory or chemical-control law;
• The User represents and warrants that any purchase from Protide Health is for the User’s in-vitro laboratory research and not for the administration of any item to a human or animal. The User shall not represent, advertise, market, resell, or combine any item purchased from Protide Health as or for use as a compounded medication, finished dosage form, preparation, or assembly intended for human or animal administration.

The User’s representations in this Section 3.4 are continuing representations that are deemed repeated each time the User places an order through the Website. A material misrepresentation under this Section constitutes grounds for immediate cancellation of any pending order, permanent termination of the User’s account, forfeiture of any pending refunds, and pursuit of all other remedies available to Protide Health under this Agreement and applicable law.

3.4A Researcher Acknowledgment at Checkout

In addition to the representations in Section 3.4, the User must affirmatively acknowledge a Researcher Acknowledgment at checkout in order to complete any order. The Researcher Acknowledgment requires the User to confirm, by checking a designated checkbox or completing an equivalent affirmative action, that: (a) the User is at least twenty-one (21) years of age; (b) the User is purchasing the Products solely for legitimate in-vitro laboratory research; (c) the User will not administer the Products to any human or animal; and (d) the User has read and agrees to the Terms of Service, Privacy Policy, and Shipping and Returns Policy. Protide Health will retain a record of each User’s completion of the Researcher Acknowledgment, including timestamp and IP address, as part of its order record. An order placed without completion of the Researcher Acknowledgment is voidable by Protide Health at its sole discretion.

3.5 Right to Refuse Sale

Protide Health reserves the sole and absolute right to refuse, cancel, or limit any sale or order at its discretion, including but not limited to circumstances where Protide Health reasonably believes that Products may be used for purposes inconsistent with their RUO designation. Protide Health may request additional documentation or verification from any User regarding the intended use of Products prior to fulfilling an order. Protide Health further reserves the right to restrict or refuse fulfillment to any individual who does not meet our criteria for Qualified Purchasers.

3.6 Regulatory Compliance Cooperation

Protide Health cooperates fully with all lawful requests from federal, state, and local regulatory agencies, including the FDA, DEA, FTC, and state pharmacy boards. In the event that any regulatory authority determines that a Product should be reclassified, restricted, or removed from sale, Protide Health will comply with such determination. The User acknowledges that the regulatory status of research compounds may change and agrees that none of the Protide Parties shall be liable for any losses or damages arising from regulatory changes that affect the availability, classification, or legality of any Product.

3.7 Prohibition on Human-Use Claims and Content

The User agrees that they will not post, publish, submit, or transmit any content on Protide Health’s owned, operated, or authorized channels, including the Website, Protide Health social media accounts (Instagram, TikTok, Facebook, YouTube, X/Twitter, and any other Protide Health account on a current or future platform), product review sections, comment sections, or any communication directed to or hosted by Protide Health, that:

• Discusses, promotes, encourages, implies, or suggests human or animal consumption, injection, ingestion, inhalation, topical application, or any other form of administration of any Product;
• Includes dosing protocols, reconstitution instructions, cycle schedules, stacking protocols, or administration guidance intended for human or animal use;
• Contains before-and-after claims, personal testimonials, or anecdotal reports implying therapeutic, medical, cosmetic, or performance-enhancing results from human or animal use of any Product; or
• Attributes any health outcome, physical change, or therapeutic benefit to the use of any Product on humans or animals.

Protide Health reserves the right to remove, edit, or refuse to publish any content on its owned, operated, or authorized channels without notice and for any reason, including a violation of this Section. Users who post content in violation of this Section may have their accounts terminated and be refused future sales at Protide Health’s sole discretion.

3.8 Sanctions and Export Compliance

The User represents and warrants that the User is not, and is not acting on behalf of, any individual or entity that is: (a) located in, organized under the laws of, or ordinarily resident in any country or territory that is the subject of comprehensive U.S. sanctions; (b) listed on the U.S. Department of the Treasury Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List, the U.S. Department of Commerce Bureau of Industry and Security Denied Persons List or Entity List, or any other applicable sanctions or restricted-party list maintained by the U.S. or any other government; or (c) otherwise prohibited from receiving goods or services under applicable U.S. law.

Protide Health reserves the right, at its sole discretion and without notice or liability, to screen any User, order, or payment against applicable sanctions and restricted-party lists, and to refuse, cancel, hold, or reverse any order that returns a positive match or that Protide Health reasonably believes presents a sanctions or export-control risk. A material misrepresentation under this Section constitutes grounds for immediate termination of the User’s account and forfeiture of any pending refunds.

3.9 Voluntary Recalls and Product Withdrawals

Protide Health reserves the right to initiate a voluntary recall, withdrawal, or stop-sale of any Product or batch at its sole discretion based on, without limitation, quality-control findings, supplier issues, third-party testing results, or commercial considerations. In the event of a recall or withdrawal, Protide Health will: (a) notify affected Users by email to the address associated with the order or, where no email is available, by other reasonable means; (b) post a notice on the Website; and (c) provide instructions for return, disposal, or destruction of the affected Product. Eligible Users will receive a refund or replacement as specified in the recall notice, which will be the User’s sole and exclusive remedy in connection with the recall. Compliance with recall instructions is a condition of any refund or replacement.

4. Payment Terms and Procedures

4.1 Accepted Payment Methods

All financial transactions conducted through the Website shall be remitted to Protide Health Corporation. Payments must be completed via approved payment gateways, which may include credit card, debit card, cryptocurrency, or other methods as made available on the Website. By submitting payment, the User authorizes Protide Health and its third-party payment processors to charge the selected payment method for the total amount of the order, including applicable shipping fees and taxes.

4.2 Finality of Payment

Upon the User’s selection of the “Place Order” button (or equivalent), the payment process shall be deemed initiated and the User’s order shall be considered placed. Manual payment methods may require secondary verification, and orders paid via these methods will not be processed until funds have been received and cleared. The User is responsible for ensuring the accuracy of all payment and billing information provided at checkout.

4.3 SMS/Text Message Communications

By placing an order and providing a mobile phone number at checkout, the User expressly consents to receive automated SMS messages from Protide Health and its payment and fulfillment providers relating to the User’s transaction, including One-Time Password (OTP) verification, payment authentication, and order, shipping, and delivery notifications (“Transactional Messages”). Transactional consent is required to complete an order. Protide Health does not send marketing or promotional SMS messages based on the consent above. Marketing SMS, if offered, requires a separate prior express written consent obtained through a stand-alone opt-in that identifies Protide Health Corporation as the sender, states that marketing consent is not a condition of purchase, discloses message frequency, and explains how to opt out. The User may reply STOP to opt out of any SMS message and HELP for assistance. Message and data rates may apply. Additional details are set forth in Section 8 of our Privacy Policy, which is incorporated into this Agreement by reference.

4.4 Pricing, Description, and Availability Errors

Protide Health makes commercially reasonable efforts to ensure the accuracy of all pricing, product descriptions, images, specifications, and availability information on the Website. Despite these efforts, errors may occur, including typographical errors, pricing errors, image errors, and inventory errors. Protide Health reserves the right, at its sole discretion and without liability, to refuse, cancel, reverse, or modify any order resulting from such an error, even after the User has received an order confirmation or after payment has been processed. In the event of a cancellation under this Section, the User’s sole and exclusive remedy is a full refund of any amount actually charged for the affected Product. Protide Health is not obligated to honor any order placed at an erroneous price, even if a confirmation email or other transactional communication was sent.

4.5 Taxes

Prices displayed on the Website do not include sales, use, excise, value-added, or similar taxes (“Taxes”) unless expressly stated. Protide Health will collect and remit Taxes in jurisdictions where it has a legal obligation to do so. Where Protide Health does not collect Taxes on a sale, the User is solely responsible for self-assessing and remitting any applicable use tax or similar tax to the relevant taxing authority in the User’s jurisdiction of receipt. Protide Health is not responsible for advising the User on the User’s tax obligations.

4.6 Cryptocurrency Payments

Cryptocurrency payments, where accepted, are processed only in the digital currencies and through the wallets or payment processors listed at checkout. The User is solely responsible for sending the correct cryptocurrency, in the correct amount, to the correct address; transactions sent to an incorrect address, in the incorrect amount, or in an unsupported currency cannot be recovered or refunded by Protide Health. Orders paid in cryptocurrency will not be fulfilled until the required number of network confirmations has been received. Any refund of a cryptocurrency payment will be issued, at Protide Health’s election, either in the same cryptocurrency originally received or in U.S. dollars calculated at the prevailing exchange rate at the time of the original transaction. The User assumes all risk of price volatility, network fees, and confirmation delays.

5. Sales Policy, Returns, and Chargeback Policy

The terms of this Section are supplemented by and should be read in conjunction with our Shipping and Returns Policy, which provides additional detail on shipping procedures, return eligibility, and the claims process.

5.1 All Sales Final

A valid claim under (i) or (ii) requires all of the following: (a) submission of the claim to support@pro-tidehealth.com within seven (7) calendar days of carrier-confirmed delivery; (b) the User’s order number; (c) clear, time-stamped photographs taken within seven (7) calendar days of delivery showing (1) the exterior of the shipping package with the shipping label visible, (2) the interior packaging in its received state, and (3) the affected Product in its received state; (d) the Product retained in its original packaging and not opened, used, reconstituted, or otherwise disturbed beyond what is reasonably necessary to identify the issue; and (e) the User’s cooperation in returning the Product to Protide Health at Protide Health’s expense if requested for inspection.

The following are expressly excluded from any claim and are the sole responsibility of the User: (1) damage, degradation, or contamination caused by storage conditions, temperature exposure, or handling after the package is signed for, left at the shipping address, or otherwise made available to the User by the carrier; (2) packages refused, returned to sender, or undeliverable due to incorrect or incomplete shipping information provided by the User; (3) packages reported as delivered by the carrier but claimed not received, except where the User has cooperated with a carrier investigation and provided a signed carrier loss confirmation; (4) claims based on subjective product performance, expected results, or fitness for any particular use; and (5) any claim that does not satisfy the documentation requirements above.

Where a claim is approved, Protide Health will, at its sole election, provide either a refund of the amount actually paid for the affected Product or a one-time replacement of the affected Product. This is the User’s sole and exclusive remedy.

Notice to California Consumers Pursuant to California Civil Code § 1723: The return and refund policy stated in this Section 5.1 and in the Shipping and Returns Policy is the policy of Protide Health for all sales to California residents. Protide Health does not offer cash refunds, store credit, or exchanges except as expressly stated in this Section and in the Shipping and Returns Policy.

5.2 Anti-Chargeback and Fraud Policy

Filing a fraudulent, frivolous, or bad-faith chargeback or payment dispute with a credit card issuer, bank, or payment processor without first contacting Protide Health at support@pro-tidehealth.com to attempt resolution constitutes a material breach of this Agreement. In the event of an unjustified chargeback, Protide Health reserves the right to:

• Dispute the chargeback and provide all relevant transaction documentation, delivery confirmation, and communication records to the payment processor;
• Permanently ban the User from future purchases on the Website;
• Refer the matter to collections agencies for recovery of the order amount plus any fees, costs, penalties, or administrative charges incurred by Protide Health as a result of the chargeback;
• Report the User’s information to applicable fraud prevention databases and high-risk e-commerce registries.

Users experiencing any issue with an order are strongly encouraged to contact support@pro-tidehealth.com before initiating a dispute through their financial institution.

6. Shipping Policy

6.1 Shipping, Delivery Estimates, and Risk of Loss

Protide Health ships exclusively within the United States. We do not accept or fulfill international orders. Full details regarding shipping methods, processing times, free shipping eligibility, carrier liability, and address accuracy requirements are set forth in our Shipping and Returns Policy, which is incorporated into this Agreement by reference.

All delivery timeframes, transit times, and similar estimates displayed on the Website, at checkout, or in any confirmation are non-binding averages provided for convenience only. They are estimates based on past carrier performance and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, order volume, and other factors outside Protide Health’s control, and no delivery estimate constitutes a promise, warranty, or guaranteed delivery date. A delivery that takes longer than an estimate is not a defect, does not constitute non-delivery, and is not grounds for cancellation, refund, or any claim.

Both title to and risk of loss for Products pass to the User upon Protide Health’s tender of the package to the shipping carrier. Once the carrier has accepted the package and a tracking number has been generated, Protide Health’s responsibility for the physical shipment ends, and the User bears all risk of loss, theft, damage, delay, or misdelivery occurring while the Product is in the possession of the carrier. For any package lost, stolen, delayed, or misdelivered in transit, the User is responsible for filing a claim directly with the carrier, as described in the Shipping and Returns Policy. Nothing in this Section obligates Protide Health to refund, replace, or reship a Product lost or damaged in the carrier’s possession, except as expressly provided in Section 5.1 and the Shipping and Returns Policy.

6.2 State-Specific Restrictions

Protide Health reserves the right, at its sole discretion, to restrict, suspend, or refuse the sale or shipment of any Product to any U.S. state, territory, or jurisdiction at any time, including in response to changes in state law, regulatory guidance, enforcement priorities, or other factors Protide Health deems material. A list of any currently restricted states or jurisdictions, and any Product-specific restrictions, will be maintained on the Website and may be updated at any time without prior notice. The User is solely responsible for verifying that the purchase, receipt, and possession of any Product is lawful in the User’s state of residence and state of receipt at the time of order. None of the Protide Parties shall be liable for any losses or damages, including but not limited to delivery delays, order cancellations, or forfeited payments, arising from compliance with state-specific restrictions.

6.3 No Reshipment or Mail Forwarding

The User represents and warrants that the shipping address provided for any order is the User’s final destination address for the Product and is not a mail-forwarder, freight-forwarder, parcel-forwarding service, package-consolidation service, or any other intermediary service used to redirect, re-export, or re-ship the Product, including any such redirection that would result in the Product being delivered outside the United States. Any order found to be shipping to a forwarder address, or any order Protide Health reasonably believes is intended for redirection or re-export, may be cancelled by Protide Health without notice, and the User may forfeit any associated refund. Use of a forwarder address or any attempt to re-export any Product outside the United States constitutes a material breach of this Agreement and may be reported by Protide Health to the U.S. Bureau of Industry and Security, U.S. Customs and Border Protection, or other applicable regulatory agencies.

Legal & Operational Inquiries

For questions regarding these Terms of Service or regulatory compliance notices, please contact: